NOW YOU CAN PRE-PAY FOR YOUR HONEYBAKED FAVORITES ONLINE AND PICK UP IN-STORE!
We are excited to introduce you to our NEW Pre-Paid Pick-Up program! Once you’ve selected a HoneyBaked store, you will see all the products available for pick up at that location. Start your order: Choose from Ham, Turkey, Sides & Desserts. Choose a convenient date and time for pick up and pay online with your credit card or a HoneyBaked gift card(s).
We accept orders up to 20-days in advance and cannot process same day orders.
Frequently Asked Questions
How do I place an order for pick up?
Place your order ahead of time by first selecting your HoneyBaked pickup location online through HoneyBaked.com by searching with your zip code or city and state. Once you’ve selected your store, you will see all the products available for pickup at that chosen location. Select your HoneyBaked favorites and add those items to your cart. Once ready; select check out and you will be able to choose the date and time to pick up your order. Pay for your order with your major credit card or HoneyBaked gift card(s). Your time slot is a 30-min window in which you or the alternate pickup person you entered at checkout will be ready for pick up when the order was placed. Don't forget to share the order details including the order number, products to be picked up, and payment that was entered. Typical pickup hours range per store and per week. Some hours may vary by location. Check local store listing for details. Orders placed same day will be available for pick up the next day. You cannot change the pickup store once the order has been placed.
How fast can I get my order?
We accept online orders up to 20-days in advance and cannot process same day orders. You are welcome to walk-in to pick up orders same day. All HoneyBaked locations will be closed on national holidays including Thanksgiving and Christmas. Pickup availability is based on per store and capacity; orders placed after midnight will have the next scheduled pickup time and date shown.
Why do you need a telephone number?
Having both an email address and phone number allows our pickup associates to reach out in case of any issues with your order. When we receive your order, we will review to ensure product availability and the date selected is confirmed and if there are any modifications including substitutions we will reach out to confirm you're satisfied with the proposed changes. While HoneyBaked strives to keep all items in stock, an item you’ve selected may occasionally be unavailable. Our pickup associates are trained to make proper substitutions for out of stock items, so your order will always have the items you need, as close to your original order as possible.
How much does the service cost?
How are weighted items chosen?
At HoneyBaked we offer a wide selection of varied weights for our ham and turkey breast products. Our HoneyBaked associates will choose the items that most closely match what you’ve ordered, down to the weight or count. Online prices reflect the price in-store on the day you place your order. The exact price of each item you paid online will be reflected on your receipt and shown in the email when your order is ready for pickup. If you have a concern about a specific price, please bring it to the Associate's attention at the counter when picking up your order.
What if an item I want is not available on your site?
While some of the items we offer are currently in-store only, we’re always looking to expand our product offering for our customers online and have a limited selection of HoneyBaked products that can be fulfilled.
Can I buy Gift Cards?
HoneyBaked Gift Cards are available for purchase in-store or online. HoneyBaked Gift Cards cannot be used to purchase other HoneyBaked gift Cards and are offered in the following denominations:
Physical: $25, $35, $50, $75, $100 - pickup in-store or sent by mail, delivered in 5-7 days.
eGift Card: $25, $35, $50, $75, $100 - emailed usually within 4 hours.
Where do I pick up my order?
Once your order is ready for pickup, we'll email the email address entered at checkout with your HoneyBaked store, product details and selected pickup time. Two emails are sent: One in the morning, the day of the order pickup; and another one is sent 1 hour before your pickup time. When you arrive at your store, follow the signs to the Pre-Paid Pick-Up area. A HoneyBaked associate will bring your order out once you present the email with the order details at the counter. For fastest service, print your "ready for pickup" email for the HoneyBaked store associate to scan and more quickly locate your order.
Can someone else pick up my order?
Yes! You may enter a pick-up person when you purchase your order online. For fastest service, print or forward the "ready for pickup" email to the pickup person for the HoneyBaked store associate to scan and more quickly locate your order.
How can I reschedule my order?
We’re sorry, but once you place your order, you cannot change your order online. Please call the selected HoneyBaked store chosen for pickup at time of checkout to reschedule or modify your order.
What if I miss my pickup window?
If you're unable to pick up your order on the scheduled date, a HoneyBaked associate may call or email you to see if we can hold your order for another pickup date. If you don't receive a communication or call to arrange another pickup window your items in your order will be restocked in the store at end of day on your selected pickup date and will issue you a refund. You won’t be charged for a canceled order, but your card may reflect a temporary authorization hold. Funds will become available once your bank releases the hold. You'll need to place your order again online or come into the HoneyBaked location as a walk-in to re-order.
How do I know the order is ready?
You will receive an email notification on the day of pickup; you will also receive another email one hour before your pickup time. If you selected an alternate pickup person, please inform them and share the email notification so they are also aware the order is ready for pickup. Your order will be held at the store until close that same day of pickup. If your order isn’t picked up before close, we’ll cancel the order and issue a refund to your original form of payment. You can extend your pickup window by 1 day by calling the HoneyBaked store selected at ordering to confirm an extended pickup time. You must do this before the end of your initial pickup window.
What happens if I place an order and the store is closed?
We accept orders online based on time availability for pick up at your selected HoneyBaked store. Orders placed within three hours of store closing will be available for pick up the next day with the next time available. You are welcome to place your order online 24/7. In the event of a store closing due to unforeseen events we will contact you and confirm the next availability for pickup and/or cancel your order.
Can I cancel my order?
Pick-up orders can be canceled by calling the selected HoneyBaked store chosen at checkout before your scheduled pickup window or by not picking up your order by the end of the day.
Why has my order been canceled?
HoneyBaked's acknowledgement of an order means that your order request has been received, and does not guarantee your order has been accepted or prepared or that the price or availability of an item has been confirmed. There are a few reasons why we may need to cancel an order, such as: item became unavailable or invalid payment method. For orders canceled because of payment reasons, you can place a new order with updated payment information or walk-in with the new form of payment.
What do I need to bring for my order?
We recommend printing the HoneyBaked order confirmation email or have the email ready on your phone for quick access to present to the HoneyBaked associate at the counter. Please follow the Pre-Paid Pickup signs located in the store and check your pick-up notification email with instructions.
How do I return my items?
Your HoneyBaked order can be returned at the counter using the receipt that is emailed to you after your order is picked up. To complete a return using the emailed receipt, print or access the receipt from a mobile device and present it at counter. The store cannot look up the receipt for your purchase using the debit or credit card you used as payment.
Can I change the time, location or products for my pending order?
We’re sorry, but once you place your order, you cannot change your time, location or products online. Please call the HoneyBaked store selected at checkout to change your time or products. If you need to change locations our HoneyBaked associates can cancel your order via phone. Please restart your ordering again by calling the new HoneyBaked location or placing your order online with the updated location in mind.
I didn't receive "Ready for Pick up" email
You’ll automatically receive a pickup notification email the day of your order and another email one hour before your pickup time. We recommend checking your spam, junk or promotional email inbox to see if the email was removed from your inbox. You can also come into the store at your requested pickup date and time with your order number, name and product details to be picked up. If you don't have those details on hand we recommend calling the store selected at checkout to confirm the order details for you.
Do you accept coupons?
We accept HoneyBaked digital coupons at checkout by entering the numeric sku presented above the barcode. Please enter your online coupon code in the cart area once you have completed shopping. We also have auto-discounted coupons that may be applied with a promotional code when selected products are purchased together. The coupon will automatically be applied to your order at and discounted from your total. We encourage customers to use digital coupons whenever possible to ensure that your pickup experience is as quick as possible. We will not be able to accept coupons at time of pickup.
What payment methods do you accept?
We accept major credit including American Express, Discover, MasterCard, Visa and up to (5) HoneyBaked Gift Cards online. You can use up to (5) HoneyBaked Gifts Cards and 1 credit card at one time. Two credit/debit/pre-paid cards cannot be used at one time. Prices shown when you place your order may differ at the time you receive your order due to coupons, substitutions, taxes (if applicable) and weighted items.
What is the authorization hold on my credit/debit card?
A $1 authorization hold is placed on your card each time you place an order to confirm the card is valid. This is for them to ensure that funds are available to pay for your transaction. Based on your bank or financial institution, the hold should be released in 3 to 5 business days. This $1 hold will expire when the transaction is completed. For more information regarding this hold, please contact your financial institution. Prices shown when you place your order may differ at the time you receive your order due to coupons, substitutions, taxes (if applicable) and weighted items.
When will my card be charged?
We will charge your method of payment including credit cards and HoneyBaked Gift Cards as soon as your order is placed.
What if there’s a problem with authorizing my payment?
If you are able to process you order at the time of checkout we will charge the form of payment on file when your order is ready for pickup. Your credit card, debit card and/or HoneyBaked Gift Cards will be processed. If the payment has an issue you will receive an email to call the HoneyBaked store with a new form of payment or to come in at your selected pickup date and time with a new form of payment.
Where can I find my receipt?
After you place your order; you will receive an order confirmation with your complete order details. We will also email you the receipt after you have picked up your order.